We strive to provide you with the best results and service. If you are dissatisfied with something, we appreciate hearing about it. Because if something went wrong, we want to fix it and prevent it for the next time.

If you are not satisfied, discuss this with your practitioner. If you are unable to resolve the matter together, you can request a complaint form at the reception or send your complaint or suggestion for improvement by email to info@facebb.nl
You will receive a confirmation of receipt and we will process your complaint.

We hope that we can resolve your complaint. Sometimes there is a wrong communication or there is a misunderstanding. We would like to do everything we can to remove and resolve this.

Cosmetic clinics are required by law (Quality, Complaints and Disputes Care Act (Wkkgz)) to be affiliated with a recognized disputes committee and to have an independent complaints officer. Our clinic is affiliated with this through DOKh.

If we cannot resolve the matter or if you are not satisfied with the handling, you can also submit the complaint to the (free) complaints officer of DOKh. This can also be done directly if you prefer. By e-mail or telephone secretariaat@dokh.nl 072 – 527 91 00
The DOKh complaints officer will guide you in resolving the complaint in mutual consultation.
The information from DOKh can be found here: https://www.dokh.nl/klachten-en-geschillenregeling/patient/een-klacht-over-uw-arts

If we still cannot resolve it, you can turn your complaint into a dispute. The complaints officer can help you with this. There will be costs involved for you.